Crystal Mountain cannot assume responsibility for any time in customs and any delays due to reasons outside of Australia Post’s or shipping providers control or for any missing items after they have been lodge for shipping. However larger orders may take longer.ĭelivery times are subject to Australia Post and shipping provider services. Product page and we will calculate the best available customised freight costs.**Ĭrystal Mountain sends all International parcels via Australia Post.ĭispatch of goods is within 48-72 hours of receiving the order. **Orders totalling over 20kgs will require special freight services, please contact us at with desired product numbers/SKU found on Crystal Mountain cannot assume responsibility for any delays due to reasons outside of Australia Post’s and shipping providers control or for any missing items after they have been lodge for shipping. Orders placed over the weekend will be processed next Business day.Īs soon as your order is dispatched you will receive tracking information via email.ĭelivery times are subject to Australia Post and shipping provider services. Shipping costs are calculated by weight and given at checkout before payment is made.ĭispatch of goods is within 48 hours of receiving the order. We are open 7 days a week 10am to 4pm aest.Ĭrystal Mountain sends all domestic parcels via Australia Post. In-store Pick up available from Shop A/119, Long road, Gallerywalk, Tamborine Mountain, QLD, 4272, Australia. Orders must be collected within 14 days, uncollected items will be refunded and incur a restocking fee. A note signed by you, detailing who will be collecting the order on your behalf.A copy of the order collection notification.If you wish to organise contactless pick up either make a note during checkout or contact us on 0411 568 153 or and friends can collect your order on your behalf, provided they have:.Ensure you have your order collection notification (on your phone is fine) or a photo ID when collecting your order.In-store pickups will be available next business day, unless notified otherwise. Receive an email or SMS notification, to collect your order.Select instore pickup as your delivery method during checkout.Please contact us if you wish to arrange instore pick up from another Australian state or country. In-store Pick Up is available to Queensland residents only.
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